Security is one of the vital features with us, which means your entire credit/debit card or the net banking transactions comes full proof passing through reliable gateways. All your bank details are secure and safe with us and are not shared at any cost to any third party. However, for those who do not wish to carry out the online transactions while buying any product online, you can avail the option of cash on delivery backed by effective after sales services as well. In case for any quality related issue (which is very rare), our user friendly exchange and replacement policies comes to your best rescue.
gandhibagh.com is the facilitator to provide sales & service delivery at your doorsteps, hence all the returns and exchanges, will be governed by the Merchant's Return and Exchange policy.
If consignment is found tampered/ opened ,customer can decide to return it, before acceptance.
If consignment is incorrect, damaged, tampered or defective, then complaint should be lodged within 24 hrs at gandhibagh.com, for easy facilitation. In case no claim is being raised within stipulated time, it shall be presumed that you have waived the right to raise a complaint and gandhibagh.com shall not be obliged to entertain any claim / dispute thereafter in respect thereof.
If any incorrect / counterfeit product is supplied by Merchant, then the product will be taken back after due diligence.
In case a product is found defective after the seal is opened or consignment is accepted by the customer, it shall be governed by the guarantee/ warranty policy of the Merchant/OEM as the case may be.